Subject: FW: English Language Test - AMRESH KUMAR
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 13:18:12 +0000

Check

From: AMRESH KUMAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 1:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - AMRESH KUMAR

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    AMRESH KUMAR    /  (+91) 7249944348    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir/Madam,
We are extremely sorry for your inconvenience. We have tried to reach your address via courier but it seems that the address you mentioned in the website is incorrect.
So, kindly check the address you mentioned and correct it as soon as possible.
If your mentioned address is correct, feel free to reach us, we will help you.
Thank you sir.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir/Madam,
Sorry for inconvenience. We are committed to provide you quality products.
You only have to take photo of the product and send it to us. Our team (which installed the cabinet) will confirm your request.
If your request is accepted you will receive an email with a code in order to return it.
Our team will reach you and after confirming, we will replace it with the new one.
Hoping your support.
Thank you.