Subject: FW: English Language Test - Louis Biju
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 13:08:45 +0000

Check

From: Louis Biju <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 1:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Louis Biju

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Louis Biju    /  (+91) 9962410957    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi [Customer Name],

We are sorry to hear that the handbag wasn't delivered to you. Your inquiry has been logged and is being handled by the resolution team.

On checking the process, we can see that you placed the order 14 days ago. On the day of the order itself, it was shipped and handed over to the courier company. According to the courier company, the delivery guy tried to deliver the item but claims that the address was wrong and that's why he failed to deliver it.

Could you please enter your full address along with your phone number in the below link.
[Enter link]
The link is connected to your account and to this order id which can be also be accessed on the order status page.

This address will be given to the courier company and they will try to deliver it again.A message will be sent to the registered number on the day it's out for delivery

Hope this solves your issue and you get your item. Apologies for the delay caused. Let me know if I can help you with anything else.

Regards
[Name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi [Customer Name],

We are sorry to hear that the handbag wasn't delivered to you. Your inquiry has been logged and is being handled by the resolution team.

A resolution team will come by your house in 2-3 days to check the cabinet and verify the damages. Once verified and approved they will pick up the cabinet and you will get a notification to confirm the pickup. Once confirmed you can choose the mode of repayment which can be a replacement or a refund.

The replacement delivery will take roughly the same amount of time as the original one.
Refund requests usually take 14-21 days to be approved and transferred to your original payment mode

Apologies for the inconvenience. We will work on making your future experience with us better. Let me know if I can help you with anything else.

Thank you for shopping with us

Regards
Homebox Team