Subject: FW: English Language Test - abhishek kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 12:49:46 +0000

This guy looks good, get me feedback on him quickly

From: abhishek kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 2:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - abhishek kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    abhishek kumar    /  (0) 9905602457    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,
Thank You for contacting babyshop.com customer Service. We are eager to help you. We did check the status of your shipment (containing the handbag you ordered), with our courier partner.
This is what the courier partner had to say: "Invalid Address". The courier Partner has held the shipment at their warehouse in your city.
We understand and apologize for the inconvenience caused. Please respond with your full street address and a contact number that the courier partner can call you on for directions.
For any further queries of help, feel free to reply to this email. We wil be glad to help you.

Thank you.
Abhishek Kumar
Customer Service
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Adbul,
Congratulations on your purchase of the TV Cabinet.
We, at homebox, believe in highest standards of customer satisfaction and all the TV Cabinets we sell, do come with a return policy which covers the free replacement or full refund for the value of the product until the installation of the product is accepted and confirmed by the customer. You have signed the installation acceptance agreement, post installation, which required you to do a full inspection and the use your discretion to accept the product or return it due to manufacturing defects or installation issues. You could have returned the TV Cabinet even after the installation before signing the installation acceptance form. The signing of the form denotes acceptance by the customer of the product and any further support or repair has to be covered by the after-sales support team and cannot be covered under replacement or refund policy.
We, are however, more than happy to assist you with the situation and can arrange repair service by our support team. As a gesture of goodwill and as a one-time courtesy, we are not going to charge you for any labour, for the purpose. Parts will be chargeable. I can raise a free inspection visit by the repair team if you share a time and date that is convenient to you.
Thank you
Abhishek kumar
Customer Service
HomeBox