Subject: FW: English Language Test - Puneet Malhotra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 12:41:39 +0000

Check

From: Puneet Malhotra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 2:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Puneet Malhotra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Puneet Malhotra    /  (+91) 852726933    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi customer,

Regarding your ticket to know about the status of your order. The order was handed over to the courier agency and they tried delivering it to you but the address given by you was incorrect. You must have got the reference number on your registered no. with which you can call the courier agency and get the address sorted.

Thanks and regards,
Puneet Malhotra
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Regarding your ticket stating that the item delivered to you was not in the best condition, we would request you to share images of the TV cabinet in the reply of this email. For future instances, please check the item at the time of installation and only after complete satisfaction should you hand over the money.

Thanks and regards,
Puneet Malhotra