Subject: FW: English Language Test - Smriti Rai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 12:30:04 +0000

Check

From: Smriti Rai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 3:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Smriti Rai

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Smriti Rai    /  (91) 7000276644    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam,

This mail is in response to your request for the status of the order you placed on saturday,29 May 2021.
It was delivered the very same day by the courier company but , due to some confusions in the address was not able to reach you on time.
we are very sorry for the inconvenience caused to you because of that, we would request you to please confirm your address ones again so that we can send it again for delivery.
regards, Smriti Rai
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear mam/sir,
As per the policy of our company the product should be checked before installation and returned if it has any defects , as it is already installed by our team in your house and they did not notice any problems , the exchange policy will not be valid.
Still for you satisfaction we will send our representative soon to visit you and analyze the issue .