Subject: Re: English Language Test - CHANDRAPRABHA SAWARN
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 04:33:32 -0700 (MST)

She is outside somewhere. I will call her later 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 4:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: CHANDRAPRABHA SAWARN < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 June 2021 at 8:05 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - CHANDRAPRABHA SAWARN 

	
	
			Foreign Language Screening Test 
		
	Name 	CHANDRAPRABHA SAWARN / (7546) 969318 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Abdul 

We got the mail about your order.I would like to inform you that your product was shipped 14 days back and handed over to courier company on the same day but your address is wrong. That's the reason for the delay of the product. I am requesting you to kindly mail us your address again so we can proceed to send you the product as soon as possible. 
We're very sorry for the problem caused to you. 
In case of any other query feel free to contact us. 

Thank you. 
Team Homebox 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

We've received your mail. I've informed my team for the problem you mentioned and my team is working on it. Your TV cabinet will be replaced soon or the refund will be sent to you. We're very sorry for the problem caused to you. In case of any other query feel free to contact us. 

Thank you for reaching us. 
Team Homebox.