Subject: FW: English Language Test - VIPUL GHAI
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 11:28:49 +0000

Check

From: VIPUL GHAI <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 7:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - VIPUL GHAI

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    VIPUL GHAI    /  (91) 9811092610    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer. Thank you for shopping with us. We sincerely apologise for the inconvenience caused to you. As per our Records, your Bag was couriered the same day you ordered it but as updated by the courier company, the address was wrong on the package. We would request you to update Your address once again with us so that we can get your BAG delivered to you without any additional charges. We assure you that such a situation will not arise in the future and we will try our best for your satisfaction. Awaiting an early reply from your side.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul. As per your email we sincerely apologise for the issue you faced. Kindly send us the screen shot of the cabinet so that we can send it to the concerned department for doing the needful from our side. We assure you that we will try our best to help you out and deliver the best option available to satisfy you.