Subject: FW: English Language Test - J Sachin Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 11:25:58 +0000

Check

From: J Sachin Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 7:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - J Sachin Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    J Sachin Kumar    /  (+91) 7838539459    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Madam

We are very sorry for the inconvenience caused by us. Our team is already working on your problem. From the transaction id & order id you mentioned in your previous mail, it has come to our notice that your order has been shipped by us and handed over to the courier company for delivery on same day as order was placed.
The courier tried to deliver but the address according to the customer's address is wrong.
If you would be kind enough to send your delivery address to this email address by hitting reply i can make sure you receive your order within 24hrs.
I hope this answer was convincing regarding your problem and once again i deeply apologize for the problem.
Have a great day and next time you want to buy something online we believe you will visit us first.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,
Thank you for bringing this into our attention.Sorry for the inconvenience caused by us. I have registered your complaint and the action will be taken within 24hrs. A new cabinet will be delivered by 2 business working days.
I hope this answer was convincing regarding your problem and once again i deeply apologize for the problem.
Have a great day and next time you want to buy something online we believe you will visit us first.