Subject: English Language Test - Neetu Singh
From: Neetu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 07:12:33 -0400

| | Foreign Language Screening Test

Name | Neetu Singh    /  (121003) 9205267721    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Greetings of the day.

We regret the inconvenience caused you.

Please be kind to inform you that the our courier guy tried to deliver your parcel as given address by your end but unfortunately the address was wrong and he tried to contact you too but the call was not picking-up by your end, hence the delivery failed.

Kindly also note that now your parcel is our end. So share with us your correct address along with appropriate contact number to get the shipment deliver at your end.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Valued Customer,

Hope all are well.

We regret the inconvenience caused.

Please be informed that have acknowledged your mail and conveyed it our senior authority to take the necessary action on this. Wether they will replaced your cabinet or return back your money. The process will take time to resolved it.

Kindly wait will keep you posted further updates on this.

Hope you will understand the process.

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