Subject: FW: English Language Test - CHANDRAPRABHA SAWARN
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 11:12:15 +0000

Check

From: CHANDRAPRABHA SAWARN <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 8:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - CHANDRAPRABHA SAWARN

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    CHANDRAPRABHA SAWARN    /  (7546) 969318    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Abdul

We got the mail about your order.I would like to inform you that your product was shipped 14 days back and handed over to courier company on the same day but your address is wrong. That's the reason for  the delay of the product. I am requesting you to kindly mail us your address again so we can proceed to send you the product as soon as possible.
We're very sorry for the problem caused to you.
In case of any other query feel free to contact us.

Thank you.
Team Homebox
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

We've received your mail. I've informed my team for the problem you mentioned and my team is working on it. Your TV cabinet will be replaced soon or the refund will be sent to you. We're very sorry for the problem caused to you. In case of any other query feel free to contact us.

Thank you for reaching us.
Team Homebox.