Subject: Re: English Language Test - Shweta Jha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 04:06:07 -0700 (MST)

She is very average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 4:28 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shweta Jha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 12 June 2021 at 10:33 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Shweta Jha 

	
	
			Foreign Language Screening Test 
		
	Name 	Shweta Jha / (91) 8777044756 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Sorry for the inconvenience. 

As per your email, I can see that you haven’t received your order. Please rest assured we will help you with this. 

Post checking the order details, the order was shipped the same day to the courier company from our end. 

They tried to deliver the order to the given address. 

* customer address * 

However, as per the update from their end, the address is incorrect. Please confirm your address. 

So that, I can share the updated address with the courier company and ask them to deliver your package as soon as possible. 

Thank you. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

Sorry for the inconvenience. 

As per your email, I understand that the TV cabinet you received today is not as you expected. 

Please share the images of the cabinet you received today. So that, I can raise your concern to the appropriate team. 

Usually, this never happens as we do check the product before shipping. 

In this case, it might be possible that the scratches on the TV cabinet came in transit. 

Be assured your money is safe and we will surely help you with this in the best possible way. 

Thank you.