Subject: Re: English Language Test - Deepak Bhatia
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 04:02:39 -0700 (MST)

His apoken is fine. 
Having 5+ Years in customer support. Worked as SME also for 1 year. Having both domestic and international experience. 
He is not working currently can join immediately. 
His last salary was 36000/- 
Expecting 30% hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 4:26 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Deepak Bhatia < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 13 June 2021 at 1:48 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Deepak Bhatia 

	
	
			Foreign Language Screening Test 
		
	Name 	Deepak Bhatia / (+91) 8810600772 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

I’m so sorry your order hasn’t arrived. I know how frustrating this must be. 

I’ve tracked the package via Courier service, and I got to know your Delivery address is incorrect. 

I would like you to please re-enter the correct address at our website and then I will arrange a quick delivery of your Hand bag. 

Please contact me directly if you have any other query, please respond to the same e-mail, I will do my best to help you out. 

Sincerely, 

Deepak Bhatia 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

I’m sorry you had such an unpleasant encounter with one of our associates earlier today. We try to make our customers’ shopping experience easy and enjoyable, and we hold our services to a very high standard. In this case, we clearly fell short. 

I’ve instructed the installation team to revisit your house and inspect the scratches on part. 

After the inspection if suitable, we will get your TV cabinet replaced. As this product is not returnable as per company policy. 

Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. 

Sincerely, 

Deepak Bhatia