Subject: FW: English Language Test - Shivani Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 10:47:57 +0000

Check for glopal

From: Shivani Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 13 June 2021 at 11:31 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Shivani Verma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shivani Verma    /  (0) 9634397105    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  In this case it is the fault of the customer that he did not enter the correct address. He should have entered the correct address, due to which his courier could not reach him. Now try that again and edit the correct address of your courier and your courier will reach to you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   In this case, the customer's ETV should be replaced and its correct TV should be installed in the house because it is not the fault of the customer. Nor is it the shopkeeper's fault in this because the goods sent by the shopkeeper got scratched in the middle. Because of this, it is not the fault of either of the two, but as per the guarantee, the customer should have his correct TV installed in his house.