Subject: Re: English Language Test - Sumit Gogia
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 03:39:14 -0700 (MST)

Not looking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 4:01 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sumit Gogia < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 13 April 2021 at 12:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Sumit Gogia 

	
	
			Foreign Language Screening Test 
		
	Name 	Sumit Gogia / (011) 43060921 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir, 

Greetings from babyshop.com 

Please accept our apology that your "Item name" is not delivered yet. We handed over your item to courier company same day you placed order (Order date). We contacted to courier company, as per courier company, they tried to deliver the item but address was not correct. Your item is lying with courier company safely. We request to you kindly provide your complete address to deliver the item at your place. We will deliver the item with fast courier service. Sorry for the inconvenience caused to you. 

With Regards, 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir, 

Greetings from cabinet company.... 

Thank you for your email. As per our company norms, we always make sure the item going for installation at customer place should be in perfect condition. As per our records your cabinet was well checked and was in very good condition when we sent for delivery. it seems scratches came while installing the item. As you are one of our good customer, we will arrange repairing or polish of cabinet free of cost. Please provide the date and time when we can send our mechanic to repair cabinet. 

Thanks and Regards,