Subject: Re: English Language Test - Monami Chatterjee
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 10:25:08 +0000

No

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 June 2021 at 3:40 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: English Language Test - Monami Chatterjee

Her spoken is fine. Voice is very light but for chat process she will be fine.
She is in Kolkata currently. And currently she is working also so she needs a week time to start with us
Her curret salary is 25000/-
Expectations are30k

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Apr 19, 2021, at 3:46 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Monami Chatterjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 19 April 2021 at 1:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Monami Chatterjee

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Monami Chatterjee    /  (91) 9007940643    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear XYZ,
I am sorry to learn that your order has not arrived. I understand the situation.
I have tracked your package through our portal, I would like to inform you that we have shipped your order for a 'hand bag' on the same day of your order placement.
The courier tried to deliver your order but due to some mistake in your address they couldn't.
Please provide a new corrected address through this link : (link).
After updating, if you'd like to keep track of your order, you can go to this link :(link).
For any further assistance you can contact me directly through this email I'd or you can call me directly at - 1234567890.
Once again, we regret for the inconvenience.
Have a good day
Thanks & Regards,
Monami Chatterjee
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
I am sorry to hear that you are not happy with our product.
For return and exchange of a product, we need you to fill this form on this given link :(link).
Please attach the following details
1. Product billing receipt.
2.Clear picture of the cabinet with the scratches.
If the product met our requirements for return policy, you can expect a return within a week.
For any further assistance you can contact me directly through this email I'd or you can call me directly at - 1234567890.
Once again, we regret for the inconvenience.
Have a good day
Thanks & Regards,
Monami Chatterjee