Subject: English Language Test - Radhika Chhabra
From: Radhika Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 06:18:20 -0400

Foreign Language
Screening Test

Name

Radhika
Chhabra    /  (91) 8130511165
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

After
giving the introduction we newd to apologise for the inconvenience and try to
make the customer feel that they have contacted the right person acknowledge the
customer and ask about the address to update new address and assure the customer
that within the particular time period he/she will be getting the parcel.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey Mr.
Abdul,

Greetings of the day!

Hope you are doing well,

We apologise for the inconvenience we never want our customer to face this kind
of problem, so don't worry sir as after understanding your situation we will
look into the matter and will ask our concerned person to reach there and will
change the product.

We make sure that we provide the best  service and i hope this resolve your
concern and ticket has been raised against it the ticket number is 157389288 and
you can contact us by using this ticket number to know about the update.

Thanks &Regards

Xyz