Subject: Tech Support Candidate - Radhika chhabra Radhika
From: Radhika chhabra Radhika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 06:05:58 -0400

| | Tech Support Test

Name | Radhika chhabra Radhika
E-mail | [email-masked]
Phone Number | (91) 8130511165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sukhrali sector 17
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CallBA | Service advisor | 19 May20 | 34000
Previous Employer 1 | Fareportal pvt ltd | Cse | 7jul19 | 29000
Previous Employer 2 | Excelserv | Sales executive | June 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are some certain steps which should be taken in order to trouble shoot.
1 we need to ask what exactly error is showing up there.
2 Ask the person to reopen the browsing app
3 Delete the history by ctrl+dlt +h
4 Incase it also doesnt work then ask the person to remove the lan cable or wifi and connect again
5 And the last one is restart the system and the router both

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 we need to switch on Bluetooth from our phone
2 press the button on Bluetooth device
3 scan from phone and select once get the name then select and pair

What according to you makes you a good candidate for customer service or technical support job?

So there are some situations when we are not able to assisst the customer that becomes SERVICE NO in that case we have to be very calm and assertive in such a way that they dont feel unanswered or unassisted.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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