Subject: Re: English Language Test - Neha Banerjee
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 02:52:48 -0700 (MST)

Busy 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 15, 2021, at 2:58 PM, Deeksha Dadu <[email-masked]> wrote: 

Check if she is still available 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 6:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: English Language Test - Neha Banerjee 

Salary expectation 20-21, stays in Mehrauli 

From: Neha Banerjee < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 6 May 2021 at 3:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Neha Banerjee 

	
	
			Foreign Language Screening Test 
		
	Name 	Neha Banerjee / (91) 8210472742 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir, 

This is to inform you that we have shipped the order on the same day it was placed by you but unfortunately, the courier was unable to get delivered to the address mentioned by your good self because it was wrong as per the courier. 
We are extremely sorry for the inconvenience caused to you and request you to provide your correct address once again so that the courier gets delivered at the earliest. 

Thanks & Warm Regards, 
Neha Banerjee 
Customer Support Executive 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr. Abdul, 

We sincerely apologise for the inconvenience caused to you and we assure you that we would refund your money within 7 working days. Also our delivery partner would be coming to your place to check the product and inspect it. Please keed the package and invoice with you for further assistance. 

Thanks & Warm Regards, 
Neha Banerjee 
Customer Support Executive