Subject: Re: English Language Test - Aakash Yogi
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 09:35:11 +0000

Did you bother reading his English?? It is full of grammatical errors!!

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 12 June 2021 at 2:27 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: English Language Test - Aakash Yogi

Hi Ma'am,

He dont have proper BPO Experience. But the job he was doing it was into customer handling. His spoken is fine.
Looks smart also. and last salary was 15000/-
Right now he is expecting as per company. But he stay in Jahagirpuri so he will going to relocate here accordingly we have to offer him something.
Can join immediately. But he dont have laptop so he can immediately start from office

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 12, 2021, at 1:02 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Aakash Yogi    /  (110082) 9015316777    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer
                       We received your email regarding the hand bag . Our courier team try to deliver the package to the given address but there we found there is some misunderstanding in the addresses . So plz check the details you provided on the portal .
Warm regards
Thanks
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul
                  We received your email regarding the TV cabinet. As per the e-commerce website policy you have the return policy of 1 week . But as per you said there is some scratches on it so we will check it and try to fix it as soon as possible. Our courier boy will take the TV cabinet tomorrow.
Warm regards