Subject: FW: English Language Test - Prateek Batra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 15 Jun 2021 09:28:27 +0000

Check if he is still available

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 6:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: FW: English Language Test - Prateek Batra

Check for aquaa

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 8 May 2021 at 1:24 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: English Language Test - Prateek Batra

Hi Ma'am,

He is good for normal customer support.
His last salary was 16-17k in hand and expecting the same.
can join immediately

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 8, 2021, at 1:13 PM, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 7, 2021, at 7:17 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check

From: Prateek Batra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 7 May 2021 at 7:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Prateek Batra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Prateek Batra    /  (91) 8800209150    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  From: [email-masked]<mailto:[email-masked]>
To.   : customerx47.com

Subject : Inconvenience regretted!!

Warm greetings.. Customer X! Hope, you are doing well amid COVID-19. This is to apprise you that we dispatched your handbag the one you ordered at Baby shop
Com, from our end to the courier service partner the same day you placed the order, and what we came to know from the courier company is that your address found to be incorrect as they delivered to the address you must have given, and subsequently the order was returned back to the courier service department. Hence, with all due reverence to you, I would beseech you to kindly share your address once again for our better perusal and comprehending and get rid of the confusion eventually. Ret be assured that your handbag shall be delivered to you in an expedite manner.

Kindly oblige abovementioned and do the needful.

Once again.. Apologies for inconvenience caused to you.

Thanks & Regards
Prateek (Customer support @Babyshop)
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   From: customersupport@homeboxteam
To.   : [email-masked]<mailto:[email-masked]>

Subject : Apologies for inconvenience!!

Warm greetings..Abdul!! Hope, you are doing well amid COVID-19. At the outset I completely empathize with you that you got a scratched TV cabinet which is unjust to the amount you paid for the brand new TV cabinet. Hence, I would implore you to kindly share the pics of the same so that I could escalate your concern on a priority basis, and subsequently I'll make sure that you shall get a brand new cabinet in exchange of that.

Thanks & Regards
Prateek (customersupport@homeboxteam)