Subject: Tech Support Candidate - Paridhi Verma
From: Paridhi Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 07:11:03 -0400

| | Tech Support Test

Name | Paridhi Verma
E-mail | [email-masked]
Phone Number | (91) 9110902181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Citixsys Tech sulution | Product support | 45 days from now | 30K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Close the browser and open the again .

After doing 1 steps if issue still their go with next steps.

2. Restart the  system
After doing steps 2 also if issue still their then again go with next steps

3.Open the new tab and search for other site to
check the connectivity issue .

4.Try to search the same site with other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Bluetooth device .
2.On the Bluetooth on your mobile .
3.Next search for device on your mobile .
4.Click on the device from which you want to connect your mobile and then connect it .

What according to you makes you a good candidate for customer service or technical support job?

Well ,There are a lot of factor to be considered for someone to be a good candidate for customer support

-Positive attitude towards customer and willingness to help someone by providing the correct resolution or information

-Show to customers that you understand their frustrations by emphasized and sympathized them and give best options and recommendations to help the customer to satisfy their needs

-Quick  response

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |