Subject: Tech Support Candidate - Rajat Saxena
From: Rajat Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 07:10:38 -0400

| | Tech Support Test

Name | Rajat Saxena
E-mail | [email-masked]
Phone Number | (91) 9990177828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | POSist Technologies | Implementation Consultant L2 | | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the Internet, Which is properly connected our system device or not,

If still we are facing the same issue, I will check on the browser what exact issue in that, If the browser showing an error of a proxy I will check the proxy and set it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open your Bluetooth in our mobile device
2. Then search your Bluetooth system name
3. Pair your Device with your Mobile
4. Connect it

What according to you makes you a good candidate for customer service or technical support job? | Understand the Query of the customer is the most important in technical support jobs
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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