Subject: Tech Support Candidate - mohammad asif reza
From: mohammad asif reza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 07:03:20 -0400

| | Tech Support Test

Name | mohammad asif reza
E-mail | [email-masked]
Phone Number | (0091) 7979903837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | saudi aramco | network engg | april 2017 | 1 lakh
Previous Employer 2 | sify broadband | technical support engg | dec 2007 | 12 thousand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check other website if it working or not
2. check with another browser if you are using google chrome try with internet explorer
3. clear the browser cookies and reset the setting.
4. restart your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on Bluetooth device.
2. go to your mobile touch and hold Bluetooth.
3. search for Bluetooth device.
4. list will appear.
tap on the the device and pair.

What according to you makes you a good candidate for customer service or technical support job? | customer service skills are very important. You must be able to empathize with people and address needs. Good communication is crucial. With that said, I have a technical background, and I understand the amount of knowledge you need to actually solve issues. Technical skills are more important because, without in-depth knowledge of the hardware and software, you won’t be able to efficiently do your job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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