Subject: Tech Support Candidate - Rishabh Dogra
From: Rishabh Dogra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 05:40:22 -0400

| | Tech Support Test

Name | Rishabh Dogra
E-mail | [email-masked]
Phone Number | (91) 9811195856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kashmere gate
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | FIS Global | Customer service associate | 10 may |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Reconnect wifi again or using a different network.
Close and open a new window.
Try opening it in a new browser
Clear cache and cookies.
Check if there is any proxy enabled.
Check for firewall if enabled , close it.
Restart the computer.
And then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker.
Turn on Bluetooth in phone.
Pair the device with the right name
If there’s any issue in pairing, press the Bluetooth button on speaker to reset it snd then pair again.
Finally, connected.

What according to you makes you a good candidate for customer service or technical support job? | A fluent communication and quick understanding of queries with quick resolution to the customer is one of attributes a custoner service or technical support associate must have. Knowledge of the process and patience is another one
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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