Subject: Tech Support Candidate - Arun Kumar Yadav Arun
From: Arun Kumar Yadav Arun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:32:58 -0400

| | Tech Support Test

Name | Arun Kumar Yadav Arun
E-mail | [email-masked]
Phone Number | (91) 9811290669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kalkaji New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | 18june-2021 | 33000
Previous Employer 1 | Navisite | Associate | 19Aug-2019 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check if the LAN is connected.
Second I will check if I am authorised to that particular website.
Third I will check if the IP address of the domain has not been changed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | If the Bluetooth is on, select the name of the Bluetooth and click on connect.
What according to you makes you a good candidate for customer service or technical support job? | As I have good experience in customer service and I love interaction with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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