Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:30:01 -0400

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (0) 9905602457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 104
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IPG Tech | Tech Support Consultant | 31 Aug 2020 | 1.1 L
Previous Employer 1 | Trident Global Services | Tech Lead | 15 March 2018 | 80000
Previous Employer 2 | DSKY Technology pvt LTD | Tech Lead | 31 May 2015 | 70000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*check the internet connectivity through ping universal dns, default gateway, any other website
*check for certificate expiration.
* Check for the time of the computer
*check if host file is bad
* Check for internet options rule.
*Check for firewall rule.
*Check for expired antivirus
*Check for network location settings
*Check if the website is blocked by a local policy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*switch the speaker to pairing mode
*Search speaker in bluetooth device list from mobile phone.
* Select and allow on prompt from the list on the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Excellent troubleshooting skills for windows and Mac os.
My experience with handling communication with international clients and management

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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