Subject: English Language Test - Kishan Mahato
From: Kishan Mahato <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 04:07:53 -0400

| | Foreign Language Screening Test

Name | Kishan Mahato    /  (74700) 74129    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

I am sorry your order hasn't arrived .I know how frustrating this must be.

I have tracked your courier. But your address as per the courier was wrong.
Please contact me directly if your order hasn't arrived within time.in the meantime ,I
Will do everything I can to locate your package.

Once again ,I sincerely apologize for the inconveniences.

Sincerely,

Vivek
Vivek 1234@ gmail .com
9635531284

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul

I am sorry to hear you are not happy with aur products .while I am unable to offer a returned because   aur terms and conditions is not allowed to . give any returned aur replace .any product.

If you have any query please fell free to ask
Vivek [email-masked]
9635531284

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