Subject: English Language Test - Rishabh Verma
From: Rishabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 02:53:13 -0400

| | Foreign Language Screening Test

Name | Rishabh Verma    /  (+91) 8077287241    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Courier service representative

The order you were place 14 days back was shipped and our courier service boy is recently reached to your location but we don't get the real customer there so we requeste you to please share your correct address so that we can hand over your order to you
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From
Homebox team
When our installation team reached at your home and when they installed then you should check there only in front of them.
Well you know the policy of the company is instant return. So we are sorry

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