Subject: English Language Test - Adarsh chaturvedi
From: Adarsh chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 02:47:14 -0400

| | Foreign Language Screening Test

Name | Adarsh chaturvedi    /  (975) 8832227    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From -: customer service @gmail.com
To-:[email-masked]
Subject:Order Status
Dear Customer,
This is in response regarding your order status.That the order has been dispatched on time but the address  was wrong that is why it has not reached at your place.
Kindly provide us correct address so that it can be delivered without any delay.
We aŕe always available for our valuable customers.
Looking forwad for further transactions.
Thanks&Regards
Adarsh Chaturvedi
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From -: customer service @gmail.com
To-:[email-masked]
Subject:In response to Defected Product
Dear Customer,
We regret for the inconvenience cause to you.If the item you have ordered is under warranty period it can be replaced.
Kindly provide us the following details Via email
Scanned image of the bill of product you have purchased
Scanned image of the product having scraches.
Scanned imageof the Warranty Card
We are always available for our valuable customers.
We apologize for the inconvenience cause to you.
Seeking prompt reply from your side so that proceedings can be carried further.
Looking forward for future transactions
Thanks and regards
Adarsh chaturvedi
Customer  care Executive

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