Subject: English Language Test - Trisha Srivastava
From: Trisha Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 01:04:11 -0400

| | Foreign Language Screening Test

Name | Trisha Srivastava    /  (+91) 704692355    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings,

Your order is out for delivery, but due to incomplete address the delivery person is not able to reach the location. Please kindly contact this number 014*******8 to update your location so that our delivery person can reach you as soon as possible.

For any query please contact us. Your comfort is our top priority.

Thanks & Regards
Customer service
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings,

We have registered your complaint regarding your last purchase with us. Please send us the photographs of damaged parts, billing invoice and warranty card. Once after seeing the images we will process your complain as per company' s policy as soon as possible.

Thanks & Regards
Homebox team

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