Subject: English Language Test - Ajay Hooda
From: Ajay Hooda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 00:46:42 -0400

| | Foreign Language Screening Test

Name | Ajay Hooda    /  (091) 7015882029    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, 'Customer Name'

Thank you for contacting Homebox Team

We understand that it's been inconvenient for you as the courier is not delivered, however, listed below are details of your contact and address:

Street: M2/3, Bmc Colony, Santosh Nagar, Aarey Milk Colony
State: Mumbai, Maharashtra
PIN Code: 400065
Phone Number: 02228421937
Email: [email-masked]

I request you to check the relevant details and confirm the same as per the courier services the delivery address provided is not matched, please reply to this mail and we will assist you further.

Please feel free to contact us for any clarification.

Regards
Homebox Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for bringing this to our notice. Please help us with some images of the same and bill copy as well, we will check the relevant details accordingly. We will check the same with our team and get back to you with a solution as soon as possible.

Thanks
Homebox Team

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