Subject: English Language Test - Adarsh Pradhan
From: Adarsh Pradhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 23:38:40 -0400

| | Foreign Language Screening Test

Name | Adarsh Pradhan    /  (+91) 8144769311    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thanks for shopping from babyshop.com as per the records that have been listed your order was shipped from our end on the same day but indeed the address entered by you is incorrect and our executive have also tried to reach out to you regarding this query. So kindly re-check the address or you can reach out to us for further queries.
Thanks
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Sorry for the inconveniences caused but we will definitely look into this query with a great concern. As per the policies stated you have to send us the pictures of the cabinet and apply for a return request our executive will reach to you as soon as possible with all further proceedings and kindly ensure that the product is in full working condition. New return product will be delivered if all the policies are fulfilled.
Thanks,
Homebox team.

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