Subject: English Language Test - Ekta Makkad
From: Ekta Makkad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 08:07:15 -0400

| | Foreign Language Screening Test

Name | Ekta Makkad    /  (+91) 9557322374    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
As per your raised query. I have looked up your order status with our courier partner. It seems your given address is mistaken.
In order to proceed with your delivery kindly update us witg your correct address.
We will hope to deliver your order at the soonest.
Sorry for any inconvenience.
Thankyou for being patient and understanding.
.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Our team sincerily apologizes for the incovenience you had to face. We have raised your ticket with the support team. Kindly send us some of the images of the cabinet so we can assess and act accordingly with the further proceedings.
Either a refund or replacement shall be provided if suspected with faults.
Thankyou for being kind and patient with us.

| |