Subject: English Language Test - Km Prachi
From: Km Prachi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 08:03:17 -0400

| | Foreign Language Screening Test

Name | Km Prachi    /  (203129) 6395149383    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ mam

I apologise.Your product will be not on
time.Because of your address was wrong.
Now you don't worry we send again your
Product on time.

Please provide your correct address.
Whereby product will reach on time.

Thank you so much for your feedback.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

I understand your frustration.

You should read our policies.if you open
your product on front of our team and our
team saw scratches on product.we replace
your product or give you money back.

You have another inquiries.you can asked.

Thank you so much Abdul for your valuable
feedback.

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