Subject: English Language Test - Shivangini Singh
From: Shivangini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 02:59:00 -0400

| | Foreign Language Screening Test

Name | Shivangini Singh    /  (831017) 6205658844    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From- babyshop.com
To- ABC customer

Subject-Order id ....... Yur order of hand bag.

Hello ABC
As your order of hand bag with order id.......
Has already dispatched.
Do check your address twice before ordering.
Great apologies for the inconveniences and it won't be done again.
Regards- babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To- Abdul
From- abc company

We understand your concern.
Your complaint is successfully submitted.
As your order has already been shipped and placed properly it won't be exchanged as it was mentioned in the policy but we will try to find solution for the same.
Regards- abc company

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