Subject: English Language Test - Sudhanshu Kumar Pathak
From: Sudhanshu Kumar Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 01:30:13 -0400

| | Foreign Language Screening Test

Name | Sudhanshu Kumar Pathak    /  (854) 2971525    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,
I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out.

The shipping address on your order is:
(insert address here)
The courier tried to deliver to this address but this is the address.Please revert us back with your correct address so we can deliver  your order as soon as possible.If you have any query regarding this you can talk to our customer service representative on *********.

Regards,
ABC CO.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello xyz,
Thank you so much for reaching out.We are so sorry to hear about the scratches in the tv cabinet.We went ahead ans sent you the replaced tv cabinet.Please let us know if there is anything else we can help you out with.

Regards,
Homebox team

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