Subject: English Language Test - PANKAJ CHADHA
From: PANKAJ CHADHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 01:10:49 -0400

| | Foreign Language Screening Test

Name | PANKAJ CHADHA    /  (9873112137) 9873112137    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Greeting for the Day
The courier company tried to deliver your courier at the address given by you but as the address mentioned by you was incorrect so the courier couldn't reach up to you. I request you to kindly update us with your correct address for the smooth delivery of your product.
Please feel free to get in touch for any other queries. We would be happy to help you.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
Greetings for the day
I am really sorry to hear from your regarding the issue & I apologize for the problem. I would sent my representative to re-check the above said issue by you & would do the needful which is required. I assure you that your problem will be sorted on priority.

Thanks & Regards

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