Subject: English Language Test - Anuj Kumar
From: Anuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 15:25:33 -0400

| | Foreign Language Screening Test

Name | Anuj Kumar    /  (+91) 8130800508    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Our delivery agent tried to deliver your order, but the delivery address was wrong. You may contact the delivery agent on the number provided to you via sms and update your correct address to him.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Please be noted that the warranty of any product is related to any internal damage. We advise you to check for any physical damage before purchasing the product as it is not covered in the warranty. You may contact us on our helpline number for more information regarding this.

Regards

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