Subject: English Language Test - Vikas Joshi
From: Vikas Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 14:26:08 -0400

| | Foreign Language Screening Test

Name | Vikas Joshi    /  (+91) 8909808658    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Our courier partner tried to deliver your order, but due to wrong address mentioned we're unable to do that.

We regret for the inconvenience and we're trying hard to deliver you as soon as possible.

Please reply with your correct address.

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We deeply regret for the inconvenience caused. We have registered your complaint and forwarded it to our partner.

Rest assured you will soon get a reply.

Thanks,

Homebox Team

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