Subject: English Language Test - Vikash Yadav
From: Vikash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:35:55 -0400

| | Foreign Language Screening Test

Name | Vikash Yadav    /  (+91) 8052658312    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ma'am,
Your product could not be delivered due to incorrect residential information provided by you. Sorry for the inconvenience. Kindly provide updated/correct address details for rescheduled delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Ma'am
We apologize for the inconvenience if any caused.
I will escalate the matter to the concerned authorities and will ensure corrective action as soon as possible.

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