Subject: English Language Test - YAGYA AWASTHI
From: YAGYA AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 11:21:35 -0400

Foreign Language
Screening Test

Name

YAGYA
AWASTHI    /  (91) 8851266115    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We apologize the inconvenience which caused in order to deliver the ordered
product. The product was shipped by our end to the following address: ABC, as
per the order status, the product could not be delivered due to incorrect
address.

Kindly validate the address and confirm the correct address in order to ensure
the product can be delivered.

Thanks,

Customer Service

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We apologize the inconvenience which caused. We are arranging a courier pickup
to replace the defected product and ensure to avoid this further.

Regards,

Customer Service