Subject: English Language Test - Rohit kommisetty
From: Rohit kommisetty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 10:51:59 -0400

| | Foreign Language Screening Test

Name | Rohit kommisetty    /  (91) 9440271447    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam,

Thanks for shopping on our website. We value your patronage with us.

I understand that you are enquiring the status of your order. I can certainly understand how eager you are to receive your handbag. I’m happy to check the order status and share my findings with you.

Upon reviewing the order, the item was shipped and handed over to the courier company on the very same day you placed it; however, our courier service partner states that they are unable to deliver the order at the address (given while ordering the handbag) because it is incorrect.

Therefore, I kindly request you to confirm your correct address with the identifiable landmark and pin code, so that we will have our courier service to re-attempt the delivery as soon as we receive the address confirmation from you.

Thanks for your understanding. I’m looking forward to receiving your address. Have a pleasant day!

Regards,

Rohit
Online store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for making a purchase with us. We appreciate and value your trust on us.

I’m sorry to hear that you are facing inconvenience with your recent TV cabinet purchase. I can certainly understand that you are looking for a replacement or a refund on your purchase. Don’t worry,
I’m happy to work on this matter for you.

As much as we would like to help you resolving the situation to your satisfaction, we are bound to resolve the issue by complying to our company policies. However, firstly, we can immediately assign a carpenter and painter to have your cabinet fixed. Upon having it fixed, just in case you aren’t happy with it, please feel free to let us know. We will look further for other possible solutions.

In order for us to send our employee to your home, please let us know your convenient date and timings in your reply.

I look forward to hearing back from you, Abdul. Have a good day!

Regards,

Rohit
Home box support executive.

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