Subject: English Language Test - Khushi Chand Gupta
From: Khushi Chand Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:49:04 -0400

| | Foreign Language Screening Test

Name | Khushi Chand Gupta    /  (91) 8902524955    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Name of the Customer],
I am sorry to learn that the customer address as per the courier were wrong. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and our courier partner.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments.

Warm Regard,
Khushi Chand Gupta
Customer Support Executive
Company Name (XYZ)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. I will relay this message to the appropriate department to look after it. However, You can also read our Return Policy Page for more details regarding returning an product.

Warm Regard,
Khushi Chand Gupta
Customer Support Executive
E-commerce Company Name (XYZ)

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