Subject: English Language Test - Saba Samreen
From: Saba Samreen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:45:42 -0400

| | Foreign Language Screening Test

Name | Saba Samreen     /  (500018) 9705459112    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam
This is Saba Samreen and I'm customer service representative in amazon organization.
I want to apologize for the delay of our order.
I have checked your order details and going to forward it to you. It is showing that your address is incorrect.
Please just check your order details and change your address.
If any problem occurs then please try to contact me.
Thank you for sharing your problem.
Thanks and regards
Saba Samreen
Customer service representative
Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
This is Saba Samreen and I'm customer service representative in amazon organization
Thank you for replying to your purchase of order
I would like to apologize for your bad experience with the product.
We have some rules for the return policy and refund ploicy. I will send detail about the ploicy and inform you soon.
I am working on your problem with my team and let you know the detail.
Thank you for your response sir
Thanks and regards
Saba Samreen
Customer service representative
Amazon

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