Subject: English Language Test - AMAN SHARMA
From: AMAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:39:06 -0400

| | Foreign Language Screening Test

Name | AMAN SHARMA    /  (+91) 9650416058    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We hope you're doing well. The product you ordered with the order id. XXXX was safely handed over to the courier company, so that the order could be delivered on time.
The courier company attempted to deliver the product but the address mentioned over the courier turned out to be wrong. Due to which the delivery got delayed.
Kindly, revert over this email with the correct deliverable address. We'll make sure to deliver the product to you as soon as possible. If you still feel any issue you can feel free to contact us.
We are really sorry for the inconvenience.

Regards,
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This is in response to the issue you raised today regarding the T.V. cabinet you purchased with us.
We are sorry for the issue you faced with the T.V. cabinet you got installed today. We'll make sure to replace the TV cabinet within this week or if you wish you can raise a refund request for the TV cabinet which will be refunded within the next 30 days after picking up the TV cabinet from your house.

Kindly, revert over this email about your decision. We would love to help you with the same.

Regards,
Babyshop

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