Subject: English Language Test - Manisha Kannaujiya
From: Manisha Kannaujiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:30:35 -0400

Foreign Language
Screening Test

Name

Manisha
Kannaujiya    /  (91) 9696858915    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,(customer name)

Hope everything is going well for you. Thank you for choosing our services. We
regret that our product has not yet reached you. We tried to reach at your
address but unable to do so. Please double check your address and notify us; we
will respond as soon as possible.

Manisha

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We regret that the product delivered to you was damaged. Our team has revealed
that the damaged occurred during transit.

Please allow us some time; our team will contact you shortly to return the
product.

Thank you for your feedback; it is valuable for us.

Best Regards