Subject: English Language Test - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 08:03:07 -0400

| | Foreign Language Screening Test

Name | Shivam Singh    /  (91) 9792162909    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam

Hope you're doing good.
We regret to inform you that the address provided by you i.e. 'xyz' is wrong as per our courier partner. We have already tried to reach you on call and email for your correct address, we've been reaching at the wrong address for delivering the product.
Kindly share your new address so that we can reach with the brilliant hand bag you ordered at your doorstep.

Keep shopping.

Thanks
Shivam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Madam

We hope you and your family us doing safe.
This is in regards to your request for replacing the tv unit last week.

We'd like to inform you that we will send someone with the new cabinet to replace the new one in the next two-three business days.

Wishing you a hassle free purchase.

Thanks
Xyz

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