Subject: English Language Test - Jaya mishra
From: Jaya mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 07:38:42 -0400

| | Foreign Language Screening Test

Name | Jaya mishra    /  (+91) 6203147525    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I firstly will ask customer how can i help you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | i was thinking replaced the unit to be and returned with a  new unit ,this is my opinion because i return money to customer ,then the company will suffer.

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