Subject: English Language Test - Vikram Gond
From: Vikram Gond <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 07:07:00 -0400

| | Foreign Language Screening Test

Name | Vikram Gond    /  (91) 8910854103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the  inconvenience the delivery status of your order is undeliverable as the address you have mentioned is wrong, our delivery executive tried to deliver it to you but the adress you provided was wrong so we couldn't deliver your order. I will request you to revise your address so that we can deliver the package to you . Once you update the address one confirmation email will be sent to you. I will request you to reorder the package with different address .
Please provide the pictures at website so that we can check and process your request

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience we definitely don't want our customers to feel this way. As we have a option of replacing the item but for that we need evidence to process the replacement request, I need you to sent the pictures of the damaged item so that we can confirm and process the replacement.
Please provide the pictures at our Website so that we can check and process your request

Regards

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