Subject: English Language Test - Chandani .
From: Chandani . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:48:15 -0400

| | Foreign Language Screening Test

Name | Chandani .    /  (87892) 66345    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sub:Thanks for getting in touch,
We tried  our best to deliver your product on time but the address mentioned by you was wrong as per the courier service.So, the product is returned to us and I am really very sorry for the inconvenience and if you had made a payment of the product we will refund within 4-5 days..
With Regards
(Chandani)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I'm really very sorry for the inconvenience caused to you, but as per the company policy if you have purchased the product and found any fault within 7 working days then only we can refund the money or replace the product ,As it is within 7working days we will fix the  Tv cabinet with newer one within 2-3 days.
Thankyou
(Homebox Team)

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